Google+ Beats Facebook in American Customer Satisfaction Index

August 28, 2012

Google+ logoThe popularity of a social media platform doesn’t always correlate with high customer satisfaction . . . just take a look at what happens when you do a side-by-side comparison of Facebook and Google+.

While Facebook users continue to far outnumber those with Google+ accounts (by many, many millions), Google+ can now boast a higher rating in customer satisfaction.  In its most recent ranking of e-business performance, the American Consumer Satisfaction Index (ACSI) found that Google+ users expressed a much higher level of satisfaction than Facebook users did.  More specifically:  Read the rest of this entry »


Seven in Ten Fortune 500 CEOs Have No Social Media Presence on Facebook, Twitter, LinkedIn, Pinterest or Google+

August 7, 2012

laptop useSeveral weeks ago, I shared the encouraging results of a study that indicated corporate CEOs were finally starting to “get” social media.

But now, new research sponsored by Domo and CEO.com reminds us that “getting it” and “doing it” aren’t the same thing . . . at all.

In fact, this latest study found that social media engagement by the CEOs of America’s 500 largest revenue generating corporations lags well behind that of the general public –and well behind leaders of non-Fortune 500 organizations, too.

With the exception of LinkedIn, where they comprise a greater percentage than the rest of the country (26 versus 20 percent), Fortune 500 CEOs have an abysmal social media presence.  Just take a look at these numbers: Read the rest of this entry »


Follow

Get every new post delivered to your Inbox.

Join 60 other followers